Get Help

Support

Find resources, tutorials, and contact information to help you get the most out of Daniel Newman Racing.

FAQDownloads & Content

I have hit a download limit. What are the limits?

There are limits, and they exist to stop bulk scraping rather than to get in your way.

  • 10 downloads an hour
  • 25 downloads a day
  • 1 ZIP an hour, with a maximum of 25 files in a ZIP

If you see "Daily download limit reached (25 per day). Try again later." you have hit the daily cap and it clears on its own.

There is also a short 3 second cooldown after each download before the button re-enables. That is normal and not a fault.

Free downloads are generally not counted against these limits.

If you are setting up a rig and genuinely need more than 25 files in a day, the Download all favourites as ZIP option is the efficient route: favourite everything you want first, then take them in one go.

If a download button says something other than a limit message, it is telling you about access rather than volume. Sign In To Download means you are signed out, Upgrade To Download means the product needs a higher tier, and Redeem Code To Download means it is a partner product needing a partner code.

Still need help?

Open a ticket and we'll get back to you with the article context attached.

Contact support

Contact DNR

Partnerships, enterprise, press and general enquiries. For help with a product, open a support ticket.

Need help with something?

A ticket gets you a faster and better answer

Send a Message
Fill out the form below and we'll get back to you as soon as possible.
0/2000
What Happens Next

A support ticket is tracked in your account. You can read replies, add to it and see its status there, instead of hunting through your sent folder. Anything else sent through this form reaches us by email.