If the plugin isn't recognizing your subscription, try these steps:

1. Verify your account - Ensure you're signed in with the correct DNR account
2. Check subscription status - Go to Dashboard > Billing and confirm your subscription is active
3. Re-authenticate - Sign out of the plugin and sign back in
4. Check device limit - Ensure you haven't exceeded your device limit
5. Restart SimHub - Sometimes a simple restart resolves connection issues

If the issue persists after trying these steps, please contact support@danielnewmanracing.com with your account email and a description of the problem.